Although changes were taking place, there were still many homebrewers that wanted and needed a local supply store. Ingredients that even the breweries would need a split-second notice, Matt was able to provide.
Matt said, “We are the 911 for emergency ingredients like yeast, mineral salts, etc.”
Several of the homebrewers were now starting their own breweries. For example, Jim Stutzman of Lazy Horse Brewing bought his first brewing system from Patriot Homebrew Supply. The growth of the craft beer breweries started a whole new social engagement where people had many options of trying different craft beers. For the homebrewers, this social engagement at Patriot started to fade. Patriot was still the go to place for getting everything they needed, but not as much of a place to hang out anymore.
For a business to evolve when things change, you have to be involved in the community. I remember reaching out to Patriot a couple of years ago to see if they would be willing to donate items for an auction to raise money for the food bank. Not only did they donate, but they provided a wealth of information to share with others about the classes and many other events they had going on.
When I am at events where Patriot is at, I have been able to meet several homebrewers that you can tell value Matt’s expertise and desire to help with their homebrewing. Relationships like this are key. People really appreciate great service and having someone that understands their needs!
Matt invests his time in the industry with taking courses such as the Cicerone Certified Beer Server and Brewers Association Beer 101 courses. Matt also goes the extra mile learning each beer style in detail and recently become a certified craft beer judge. What a resource to have when you have questions about brewing!